Pricing
Our Price start from $198. Simply request a quote, and we'll provide it to you within just 15 minutes. Our pricing depends on factors such as the size and condition of your pool, the frequency of the service, and whether you prefer weekend or weekday appointments.
While our service covers all the tasks to keep your pool clean and well-maintained throughout the year, there may be additional charges for specific circumstances such as repairs or replacements. However, rest assured that any additional charges will be communicated to you transparently before any work is done, ensuring that you're fully aware of the costs involved.
We do not require any minimum contract period for our residential customers. You have the freedom to choose the frequency and duration of our services based on your specific requirements.
Currently, we accept payments via major credit cards such as Visa, Mastercard, and American Express.
Absolutely! When you refer a friend or family member from Coral Gables to us and they hire our services, you’ll receive one month of free service as our way of saying thank you!
So, if you know someone in need of pool maintenance, refer them today! For more details and to start referring, visit our referral page.
Scheduling and Availability
In many cases, once we assign you a quote we can schedule a pool cleaning service within 24-48 hours of your inquiry, or depending on your availability. We prioritize quick response times to ensure your pool receives timely attention.
Yes, we offer our pool cleaning services on weekends as well. We understand that weekends may be the most convenient time for many of our customers to schedule pool cleaning services. Please note that a weekend premium is added to the price to cover the labor and demand during weekends. Learn more
At the moment we only have availability in Coral Gables. We never take on new clients unless we are 100% certain that we can service them in the best possible way.
Yes, we do offer emergency pool cleaning services for urgent situations like parties or events. However, please note that a premium fee applies for emergency services. For more information about our emergency pool cleaning service, we encourage you to visit the Pricing section on our website.
Sapphire Guarantee FAQ's
The "Sapphire Guarantee" represents a set of standards we follow to ensure exceptional pool service. These standards include:
1. As Certified Pool Operators (CPO), we bring expertise and proficiency to every aspect of pool maintenance, honed through rigorous training and comprehensive study.
2. Additionally, our comprehensive General Liability Insurance provides peace of mind, protecting both our business and our customers from unexpected accidents or damages.
3. Every member of our team undergoes rigorous background checks and drug testing, guaranteeing trustworthy and reliable service.
4. We provide detailed quotes in less than 15 minutes, for free. With out systems and automation we are able to give you a tailored quote of your pool with satellite view.
5. And unlike other companies, we don't require long-term contracts; we earn your loyalty through the quality of our service.
We ensure the quality of our pool cleaning services through several key measures:
1. Our team consists of CPO-certified professionals who have undergone rigorous training and possess the expertise to maintain pools to the highest standards.
2. Thorough Training: We provide comprehensive training to all our employees, ensuring they are equipped with the knowledge and skills necessary to perform pool cleaning and maintenance tasks effectively.
3. Systematic Approach: We follow a meticulous system for each service visit, from the moment we enter your property to the moment we leave. Our checklist-driven approach ensures that every step, from closing gates to measuring chemical levels, is completed with precision and attention to detail.
4. Regular Supervision: Our supervisors regularly inspect and oversee the work of our pool cleaning teams to ensure that tasks are completed to the highest standards.
5. Quality Assurance Checks: We conduct regular quality assurance checks to assess the cleanliness and condition of each pool we service, addressing any issues promptly to maintain optimal water quality and safety.
6. Customer Feedback: We value feedback from our customers and use it to continually improve our services. We actively seek input and address any concerns to ensure customer satisfaction.
The CPO certification program, issued by the Pool & Hot Tub Alliance, is recognized worldwide for its rigorous education and training in pool safety and maintenance. Our CPO-certified professionals undergo extensive instruction covering pool and spa chemistry, testing, treatment, filtration, maintenance, and government requirements, equipping them with the knowledge and skills necessary to uphold the highest standards of pool care.
Absolutely! We prioritize flexibility and transparency in our service agreements. We understand that circumstances can change, which is why we never require our customers to sign long-term restrictive contracts. If, for any reason, you need to cancel your service with us, you can do so at any time, hassle-free. We believe in earning your loyalty through the quality of our service, not through binding contracts.
At Sapphire Pool Service, customer satisfaction is our top priority, and we take all complaints and concerns seriously. If you have any issues with our service or have specific requests, we encourage you to call us. Our team is highly responsive and trained to address any concerns promptly and professionally.
What sets us apart from other pool cleaning companies? Here are just a few reasons:
1. Background Checked and drug tested Team: Our employees undergo rigorous background checks and drug testing to ensure reliability and trustworthiness.
2. Certified Pool Operators (CPO): With CPO certification, our team is equipped with the knowledge and skills to handle all aspects of pool maintenance effectively.
3. Comprehensive Insurance Coverage: We prioritize your peace of mind with comprehensive insurance coverage, protecting both our business and our customers.
4. Regulatory Compliance: We go above and beyond to meet and exceed regulatory standards, ensuring the highest levels of safety and quality in every service we provide.
5. No Long-Term Contracts: Unlike other companies, we believe in earning your loyalty through the quality of our service, not through restrictive contracts.With Sapphire Pool Service, you can trust that your pool is in expert hands and dedicated to delivering exceptional results every time.
Pool Cleaning Process
For optimal cleanliness and safety, we recommend scheduling weekly pool cleanings as a general guideline. However, certain circumstances may necessitate more frequent cleanings. For instance, if your pool is surrounded by vegetation or after a storm, additional cleanings may be required to maintain water quality and safety. Our team can assess your pool's specific needs and provide customized cleaning schedules to ensure it remains in top condition year-round.
No, you do not need to be home during the pool cleaning service. We understand that some of our customers have busy schedules. Prior to servicing your pool, we develop a system and checklist, this will help us maintain consistency and ensure that every necessary step from entering your backyard, servicing your pool, and leaving it is completed correctly.
Our comprehensive Pool Cleaning Service ensures that your pool remains in perfect condition year-round. Check our Pricing section to learn more.
On average, a pool cleaning session typically takes between 15 to 40 minutes. However, the duration can vary based on factors such as the size of your pool, its current condition, and external factors like the presence of vegetation around the pool, weather conditions, frequency of pool usage, and any additional services required.
Absolutely! We understand the importance of a predictable cleaning schedule for our customers. When you sign up for our pool cleaning services, we will assign a dedicated day of your preference each week for your pool's cleaning service.
To ensure the safety of your pets, it is advisable to keep them in a safe and separate area away from the pool. We understand that pets are part of the family, and their well-being is important to us. By securing your pets indoors or in a separate area, you can minimize any potential risks or disruptions during the pool cleaning process.
At Sapphire Pool Service, we understand that saltwater pools and traditional chlorine pools require different maintenance approaches. Our experienced technicians are trained to handle both types of pools with expertise and precision.
.For saltwater pools, we pay special attention to maintaining the appropriate salt levels and monitoring the performance of the saltwater chlorinator system. We ensure that the salt cell is clean and functioning properly to effectively generate chlorine from the salt water. Additionally, we balance other chemical levels to ensure optimal water quality and equipment longevity.
.For traditional chlorine pools, we focus on maintaining the proper chlorine levels using high-quality chemicals. We perform regular testing to ensure that chlorine levels are within the recommended range for safe and clean swimming water. Our technicians also inspect and clean the pool's filtration system to remove debris and maintain efficient water circulation.
.If you're unsure which type of pool is right for you or need more information on the differences between saltwater and chlorine pools, we invite you to explore our blog section, where we have articles dedicated to this topic and more.
Other
We specialize in pool cleaning and maintenance services. While we excel in keeping your pool clean, safe, and properly maintained, we currently do not offer pool repair services. However, we understand the importance of timely repairs for the functionality and longevity of your pool. Therefore, we're happy to recommend trusted third-party professionals who specialize in pool repairs. Rest assured that we only recommend professionals who meet our standards of reliability and expertise, ensuring that your pool receives the attention it deserves.
Hiring a professional pool cleaning service offers several advantages that can greatly benefit you as a pool owner. Hiring a professional pool service can save money in the long run, as well as provide more quality time for family and friends. Consistency is key to successful pool maintenance; forgetting to maintain or check up on it can lead to disaster. Professional services ensure chemicals are balanced properly, keeping guests safe and healthy from bacteria or algae growth.
Our licensing ensures that we have met all the necessary requirements and regulations set forth by the industry and local authorities. Additionally, we are fully insured with comprehensive business general liability insurance. This means that in the unlikely event of any unforeseen incidents or damages, both your property and our team are fully protected. What's more, our team consists of Certified Pool Operators (CPO), ensuring that your pool is in the hands of qualified professionals who prioritize safety, quality, and customer satisfaction. You can trust that we uphold the highest standards of expertise and professionalism in maintaining and servicing your pool.
We stand behind the quality of our services with confidence, which is why we offer a satisfaction guarantee. Our team consists of Certified Pool Operators (CPO) who are expertly trained and background-checked to ensure professionalism and competence. We take pride in our commitment to transparency and flexibility, which is why we never require our customers to sign long-term restrictive contracts. In fact, we're so confident in the quality of our work that we allow you to cancel our services whenever you like, no questions asked. Your satisfaction is our guarantee, and we're dedicated to ensuring that your experience with us exceeds your expectations.